FAQ
Do you accept health insurance?
We currently accept:
Aetna
Cigna (Evernorth)
Blue Cross Blue Shield (Regence of Utah)
DMBA (Deseret Mutual Benefit Advisors)
EMI
Medicaid (Call to confirm with your plan)
PEHP (Public Health Employees Plan)
Select Health, including Community Care (Not accepting Signature Network at this time)
Triwest or TricareWest (Through Blue Cross Blue Shield)
UnitedHealthcare (Optum and UMR)
Where is the office located?
459 E 1000 SPleasant Grove, UT 84062
It is across the street from the Arctic Circle – almost kitty-corner to Lindon Walmart.
Is your office disability-accessible?
How long is a typical session?
What do I do to get started?
What is the hourly fee?
Session charges depend on what insurance provider you are working with.
How do I pay?
You can pay via an online portal where you can observe your bills. Unless otherwise discussed, I require that you submit regular copays and payments for sessions weekly.
Do you accept insurance?
Yes.
Can you help me file my insurance?
At TRUE Therapy, we file claims per session and work with your insurance to get payments on your behalf.
However, there may be instances when you need to contact your insurance.
How do I make an appointment?
You may call, text, or leave a voicemail at (801) 871-9056.
Alternatively, you can set up an appointment through your portal or fill out the form at the bottom of this page to schedule an appointment.
Can I cancel an appointment? Do you have a cancellation policy?
Please inform the office of a need for cancellation 48 hours before the appointment.
You must pay a cancellation fee if you fail to cancel on time.
What is a free initial phone consultation?
Who is your perfect client?
What age range do you work with?
Do you work with men? Women? Couples? Adolescents?
Are you LGBTQIA-friendly?
Do you work with people from diverse backgrounds, ethnicities, and religions?
What can I expect in the first session?
What is therapy like with you?
How much do you want to work through?
Does anyone cry in front of you?
Do I have to tell you everything?
No. In most cases, if you desire change, EMDR is an excellent option not to voice every little detail about what has happened to you.
It can be as simple as minor bullet points at a time. However, context can be essential to help guide you through the process.
Who benefits from therapy?
How do you work with clients?
Is there anyone you will not see in therapy?
Doors are open to anyone. However, therapy will not work well for anybody uninterested in participating in therapy.
What can a therapist do?
What is EMDR?
Eye Movement Desensitization and Reprocessing (EMDR) is a therapy that started in 1987 and focuses on helping you reprocess memories, allowing them to become resolved, minimized, or changed.
As a result, they become simply memories rather than triggers.
What are the risks and benefits of doing therapy?
Therapy risks usually involve touching uncomfortable feelings that can become disturbing or dysregulating at times.
Experienced therapists can help reduce this discomfort.
Do you offer video or phone sessions?
What kind of groups do you have in your practice?
What else can I try to help myself?
How do I know if you are the right therapist for me?
Are you a Christian counselor?
Is our work confidential?
Our work together is confidential.
TRUE Therapy holds the highest standards possible when it comes to HIPAA compliance.
Do couples fight in front of you?
Do you take sides?
What are your strengths as a therapist?
What do you enjoy about being a therapist?
Have you been in therapy yourself?
What is your educational background?
What is the best way to get in touch with you?
Please text me at (801) 871-9056. If I do not answer, I am likely with family or in a session. However, I will get back to you ASAP.
Do you prescribe medications?
Are you licensed?
Do you take notes?
Is your furniture comfortable?
I am told no! The chairs I currently have are for taller and bigger individuals. However, I have an ottoman you are welcome to put your feet on, and I have some comfortable pillows.
Do I have to lie on a couch?
Should I wear waterproof mascara?
Yes. If you have a makeup day, it will likely be the day you cry in therapy.
What brand of tissues do you offer?
Currently, I offer Amazon Basics.
Am I allowed to ask personal questions?
Yes. I may choose not to answer some questions. Questions are okay, and I will try to be honest with you.
Yet, if I decide to answer, I will mostly answer if it is relevant to your growth and guidance on your therapy journey.
What apps make your life better?
Hmm. I think shopping apps like Amazon, Walmart, or Smith’s. I don’t have time to go into the store and shop.
Paper, Rock, Scissors, Lizard, Spock. Go!
I got Lizard!
Cats or Dogs?
I don’t mind dogs most of the time.
However, I am a cat person.