This Privacy Policy outlines how TRUE Therapy, LLC (“we,” “us,” “our”) collects, uses, and protects the personal and sensitive information of individuals who access or use our mental health services, including our website, mobile applications, and any related platforms (collectively referred to as the “Services”). We are committed to safeguarding the privacy and confidentiality of your information and complying with applicable data protection laws. By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: This includes your name, contact details (email address, phone number), and demographic information.

Sensitive Information: We may collect sensitive information related to your mental health, such as medical history, treatment preferences, and therapeutic content shared during sessions.

Usage Information: We may collect information about how you use our Services, including your interactions, session durations, and browsing activities.

Technical Information: We may gather device information, IP addresses, browser type, and operating system details for system administration and analytical purposes.

2. How We Use Your Information

We use the collected information for the following purposes:

Providing Services: To deliver our mental health services, including appointments, counseling, and treatment plans.

Communication: To contact you regarding appointments, updates, and important information related to your treatment.

Improvement: To enhance our Services, user experience, and offerings by analyzing usage patterns and feedback.

Research: We may use de-identified and aggregated data for research and statistical analysis to improve mental health care.

Legal Compliance: To comply with legal obligations and respond to lawful requests from authorities.

3. Data Sharing and Disclosure

We may share your information with the following entities:

Therapists and Staff: Your information may be accessed by our authorized therapists and staff members solely for the purpose of providing treatment.

Service Providers: We may engage third-party service providers who process data on our behalf, such as hosting, data analysis, and communication services.

Legal Requirements: We may share information if required by law, court order, or to protect our rights, privacy, safety, or property.

Consent: With your explicit consent, we may share your information for purposes not covered by this policy.

4. Data Security

We implement technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or storage system is completely secure.

5. Your Rights

You have the right to access, correct, or delete your personal information. You can also withdraw your consent for processing your data, subject to legal limitations.

6. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website and Services. You can modify your browser settings to control cookie usage.

7. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

8. Updates to this Policy

We may update this Privacy Policy periodically. We will notify you about significant changes through the contact information you provide or by posting an updated policy on our website.

9. Contact Us

For any questions or concerns about this Privacy Policy, please contact us at or call us at 801-871-9056.

Effective Date: 6/01/2020

By using our Services, you acknowledge that you have read and understood this Privacy Policy.